These Terms of Use ("Terms") are a binding agreement between you and CURYVO INC., a Delaware corporation doing business as CURYVO ("CURYVO," "we," "us," or "our"). They govern your access to and use of curyvo.com, our patient portal, communications and related services (together, the "Services").
Please read Section 18 carefully. It contains a binding arbitration agreement and a class action waiver that affect how disputes are resolved.
01Acceptance of these Terms
By accessing the Services, creating an account, completing an online assessment or placing an order, you confirm that you have read, understood and agree to these Terms, our Privacy Policy, our Telehealth Informed Consent, our Refund & Cancellation Policy and our Compounded Medication Disclosure, each incorporated by reference. If you do not agree, do not use the Services.
02Who we are and what we do
CURYVO is an online healthcare platform that connects eligible U.S. patients with independent licensed medical providers and partner pharmacies. CURYVO INC. is not a medical provider or a pharmacy and does not practice medicine or pharmacy.
Medical services offered through CURYVO are provided by independent, state-licensed physicians, physician assistants, nurse practitioners and other healthcare professionals (the "Providers"), who may practice through independently owned professional entities. Medications are dispensed by independently licensed U.S. pharmacies (the "Partner Pharmacies").
- Providers exercise their own independent clinical judgment. CURYVO does not control, direct or interfere with the professional judgment of any Provider or pharmacist.
- Using the Services creates a provider–patient relationship only between you and the Provider who treats you. No provider–patient relationship is formed with CURYVO INC.
- Completing an assessment does not guarantee that you will receive a prescription. A Provider will only prescribe a treatment if they determine it is medically appropriate for you.
03Eligibility
- You must be at least 18 years old and able to form a binding contract.
- You must be physically located in a U.S. state where the Services are available at the time of your consultation and at the time your medication is delivered.
- You must provide complete, accurate and current information about your identity and health. Providing false or incomplete information may put your health at risk and is a breach of these Terms.
- We or a Provider may ask you to verify your identity, upload a photo, complete a video visit or provide lab results before treatment can be prescribed.
04Not for emergencies
The Services are not for medical emergencies. If you think you may be having a medical emergency, call 911 or go to the nearest emergency room immediately. If you are having thoughts of harming yourself, call or text 988 (Suicide & Crisis Lifeline).
The Services do not replace your relationship with a primary care physician. We encourage you to keep your primary care provider informed about any treatment you receive.
05Your account
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- Your account is personal to you. You may not create an account for, or order medication on behalf of, another person.
- Notify us immediately at care@curyvo.com if you suspect unauthorized access to your account.
06Assessments, visits and prescriptions
Your care begins with an online medical assessment that typically takes about three minutes. A Provider reviews your answers and may contact you by secure message, phone or video with follow-up questions. Review times vary by state, Provider availability and the completeness of your information; many assessments are reviewed within hours, but timing is not guaranteed.
- If a Provider determines that a treatment is appropriate, they may issue a prescription to a Partner Pharmacy.
- Where permitted by law, you may ask your Provider to send your prescription to a pharmacy of your choice. Pricing on CURYVO applies only to medication dispensed by Partner Pharmacies.
- You agree to follow your Provider's instructions, read all medication information, report side effects promptly and respond to required check-ins. Your Provider may pause, adjust or discontinue treatment at any time based on their clinical judgment.
- Providers do not prescribe controlled substances through the Services.
07Medications and compounding
Some treatments available through the Services are compounded medications prepared by state-licensed pharmacies for an individual patient based on a valid prescription. Compounded medications are not approved by the U.S. Food and Drug Administration (FDA). The FDA does not review compounded drugs for safety, effectiveness or quality. Compounded medications are not generic versions of, and are not the same as, FDA-approved brand-name drugs. See our Compounded Medication Disclosure.
Medication availability may change at any time because of supply, regulatory or legal developments. If a medication becomes unavailable, we will notify you and your Provider will discuss your options.
08Pricing, payment and recurring billing
- All-inclusive pricing. Unless clearly stated otherwise at checkout, your program price includes your Provider evaluation, the medication dispensed by a Partner Pharmacy, standard shipping and ongoing messaging with your care team.
- Dose-based pricing. Prices may vary by medication, strength and dose. Prices shown as "starting at" reflect the lowest available dose. The price of your plan is shown before you pay, and if a dose change prescribed by your Provider changes your price, we will tell you before you are charged.
- No insurance required. The Services are self-pay. We do not bill Medicare, Medicaid or private insurance, and you agree not to submit claims for the Services to any government healthcare program.
- Recurring billing. If you choose a subscription or multi-month plan, you authorize us and our payment processors to charge your payment method automatically at the interval shown at checkout until you cancel. We will disclose the price, billing interval and how to cancel before you purchase.
- Buy now, pay later. If you pay with Klarna, Affirm or another third-party financing provider, that provider's terms govern your financing, and the provider (not CURYVO) is responsible for the credit decision. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by Affirm's lending partners (see affirm.com/lenders). 0% APR installment availability depends on eligibility and the plan you select.
- Price changes. We may change prices for future orders. We will notify you before any price change applies to an active subscription, and you may cancel before the new price takes effect.
- Applicable taxes, if any, are shown at checkout.
09Cancellation and refunds
You can cancel at any time before your next order is processed. Refunds are governed by our Refund & Cancellation Policy. Because of federal and state pharmacy laws, dispensed medications cannot be returned.
10Shipping and delivery
- We ship only to addresses within the United States, in states where the Services are available.
- Approved orders typically ship the next business day after your Provider's approval and the Partner Pharmacy's processing. Delivery times depend on the carrier and are estimates, not guarantees.
- Some medications require temperature control. Please refrigerate them as directed on delivery and contact us right away if a package arrives damaged, warm or incorrect.
- You are responsible for providing an accurate shipping address. Title and risk of loss pass to you on delivery to the carrier, except where applicable law provides otherwise.
11Electronic communications and text messages
You consent to receive communications from us, Providers and Partner Pharmacies electronically, including by email, in-app messages and text message, and agree that these communications satisfy any legal requirement that they be in writing.
SMS program. By providing your mobile number and opting in, you agree to receive recurring automated text messages related to your account, care, orders and shipping, and, if you separately opt in, marketing messages. Consent to marketing messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help, or contact care@curyvo.com. Carriers are not liable for delayed or undelivered messages.
12Acceptable use
You agree not to:
- provide false information, impersonate anyone or use another person's identity or payment method;
- resell, share, give away or transfer any medication you receive;
- copy, scrape, reverse engineer, interfere with or disrupt the Services or their security features;
- use the Services for any unlawful purpose or in violation of these Terms;
- harass, threaten or abuse Providers, pharmacists or CURYVO staff.
We may suspend or terminate access for violations.
13Intellectual property
The Services and all content, design, text, graphics, logos, video and software on them are owned by CURYVO INC. or its licensors and are protected by U.S. and international intellectual property laws. CURYVO and the CURYVO logo are trademarks of CURYVO INC.. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal, non-commercial use in accordance with these Terms.
If you send us feedback or suggestions, we may use them without obligation to you.
14Third-party services
The Services may integrate with or link to third-party services (for example payment processors, financing providers, shipping carriers, video platforms and lab partners). We are not responsible for third-party services, and your use of them is subject to their own terms and privacy policies.
15Disclaimers
Information on the Services is provided for general informational purposes and is not medical advice. Individual results vary, and no specific outcome is promised or guaranteed.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. CURYVO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE. CURYVO IS NOT RESPONSIBLE FOR THE CLINICAL DECISIONS OF PROVIDERS OR THE DISPENSING DECISIONS OF PHARMACISTS.
16Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CURYVO AND ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CURYVO IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
Some states do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.
17Indemnification
You agree to indemnify and hold harmless CURYVO and its officers, directors, employees and agents from any claims, losses, liabilities and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Services or your violation of any law or the rights of a third party.
18Dispute resolution, arbitration and class action waiver
Informal resolution first. Before starting any formal proceeding, you agree to contact us at care@curyvo.com with a written description of your claim, and we will try in good faith to resolve it within 60 days.
Binding arbitration. Except for claims that qualify for small claims court and claims for injunctive relief relating to intellectual property, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this provision. Arbitration may take place remotely or in the county where you live. Fees will be allocated as provided in the AAA Consumer Rules.
Class action waiver. You and CURYVO agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective or representative proceeding. The arbitrator may not consolidate claims of more than one person.
Your right to opt out. You may opt out of this arbitration agreement by emailing care@curyvo.com within 30 days after you first accept these Terms, with your name, address and a clear statement that you opt out of arbitration.
This Section does not apply to claims of medical malpractice against a Provider, which are governed by applicable state law.
19Governing law and venue
These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to Section 18, any action not subject to arbitration will be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to their jurisdiction.
20Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Services before they take effect. Your continued use of the Services after the effective date means you accept the updated Terms.
21Suspension and termination
You may close your account at any time by contacting care@curyvo.com. We may suspend or terminate your access if you violate these Terms, if required by law, or if continuing would create risk to you, Providers or others. Sections that by their nature should survive termination will survive, including payment obligations, disclaimers, limitations of liability, indemnification and dispute resolution. Your medical records will be retained as required by law.
22General
- These Terms and the policies referenced in them are the entire agreement between you and CURYVO about the Services.
- If any provision is found unenforceable, the remaining provisions remain in effect.
- Our failure to enforce a provision is not a waiver of it.
- You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
- We are not liable for delays or failures caused by events beyond our reasonable control.
23Contact us
CURYVO INC.
254 Chapman Road, Suite 208, #28825
Newark, DE 19702
United States
Email: care@curyvo.com
Phone: (740) 562-8088
CURYVO INC.
CURYVO is an online healthcare platform that connects eligible U.S. patients with independent licensed medical providers and partner pharmacies. CURYVO INC. is not a medical provider or a pharmacy and does not practice medicine or pharmacy.
- Entity
- Delaware C-Corporation
- Address
- 254 Chapman Road, Suite 208, #28825
Newark, DE 19702
United States - care@curyvo.com
- Phone
- (740) 562-8088
- Web
- curyvo.com
This document is provided for informational purposes and forms part of the terms under which CURYVO provides the Services. If you have questions, contact care@curyvo.com.